Returns Policy

Returns & Exchanges | The Offroader Australia

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

  1. Please email info@theoffroader.com.au to request a Return Authorisation.
  2. All returns must be addressed to: The Offroader, Returns Department, Invoice #______, 72 Meridan Way, Meridan Plains, QLD 4551
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Terms & Exceptions

Items can not be returned if they are opened. Unless there is a manufacturer defect.

Merchandise that has been opened, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition (unopened or unused), you may exchange your item for a different size or colour. You will be subject to a restocking fee of 10% in this case, will have to pay return shipping.