Returns Policy

Returns & Exchanges | The Offroader Australia

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

  1. Please email info@theoffroader.com.au to request a Return Authorisation. We have multiple Returns locations and returning to the wrong location may result in further delays and extra freight costs. We will not be liable for any products returned to our warehouses or retail outlets, the manufacturer warehouses, or our suppliers warehouses that have not been authorised prior.  

Return Terms & Exceptions

Items can not be returned if they are opened. Unless there is a manufacturer defect.

Merchandise that has been opened, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition (unopened or unused), you may exchange your item for a different size or colour. You will be subject to a restocking fee of 20% in this case and will be liable for return shipping.