Terms & Conditions

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to The Offroader indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by The Offroader.

The Offroader reserves the right to make changes to this site and these terms and conditions at any time.
 

By ordering or registering on The Offroader you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at info@theoffroader.com.au and we will remove you from marketing communications. 
 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Offroader reserves the right at any time after receipt of your order to accept or decline your order for any reason. The Offroader reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our Credit and Fraud Avoidance Department. We may require additional verifications or information before accepting any order. The Offroader is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by The Offroader.

 

Stock levels

Stock levels may vary, not all stock is available at the store at all times. If an item is not in stock it still can be purchased, we will order it in and ship it as soon as possible. We will contact to clarify the order if needed.

 

Liability

The Offroader is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received. 

 

Delivery

The delivery times provided by The Offroader are estimates only. The Offroader will not be held accountable for late deliveries or loss or damage relating to late deliveries.


In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. The offroader can not be held responsible for incorrectly entered delivery addresses.
Acceptance of the goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
Change of address

The Offroader cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.
 
We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information. 
 

Warranties

All warranties offered are the manufacturer’s warranties and not that of The Offroader.
 

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.
 

Refunds & returns

Returns must be in as new condition unless faulty.

Faulty goods will be dealt with as per the manufacturer's warranty.

Special return offers apply to individuals only.

We recommend sending returns via registered post as we do not accept responsibility for lost items

We will exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. A 20% restocking fee will apply.  

See below for the time frame your exchange or refund must be made in:
 
  • Exchanges (full price items) - 30 days from date of purchase
  • Exchanges (sale items) - 15 days from date of purchase
  • Refunds (full price items) - 30 days from date of purchase
     
Refunds and returns are not available on free promotional items. Refunds are not available for sale items.
 

Order cancellations

If notified before goods have been dispatched, The Offroader can accommodate order cancellations. If items have been shipped, The offroader reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
 

Copyright and Trademark Notice

This site is owned and operated by The offroader, unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of The offroader.

All software used on the site is the sole property of The offroader or those supplying the software. 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without The offroader prior written permission. 

All rights not expressly granted herein are reserved. 

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
 

Typographical errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, The offroader shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

The offroader shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, The offroader shall immediately issue a credit to your credit card account in the amount of the charge.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that The offroader is not responsible for the operation of or content located on or through any such site.

 

Contact: The Offroader

Feel free to email us
Email: info@theoffroader.com.au